June 2007
Managing change
Change means that people omit their habits (routine behaviors) and they set up a new habit. All know that it is not easy for anyone to change their habit, the reason comes from their mind and their capacity (’does it need to change?’ or ‘can we change it successfully?’ etc). However, one all agree that any company must accept change while its operation time. Change people habit is difficult but change organizational behavior is very difficult (if company has 200 associates, it means that the difficulty of behavior is 200 times more difficult than people change)
May 2007
Quality Management Program of Software organization
Quality service is the most critical for any organization both commercial and non-profit organization. To attain the goals of your organization about the margin also large user community, deliver the quality product and continuous improve your quality service is the most challenge for any organization. Some organizations consider the Quality Management Program is less important than others such as Marketing, Sell plan.
March 2007
Hidden cost caused by bad quality
Software development does not mean develop product's features only but project manager needs to control the cost of project by manage effectively over 5 core processes: Acquisition, Supply, Development, Operation and Maintenance.
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(3 marks)