PUBLIC MARKS with tags "assurance qualité" & "échec complet"

After the article ran, I received e-mails from a couple of people inside Microsoft who were curious about the cause of the problem. With Mr. Walling's permission, I directed them to him. Tom White, test manager for documents and printing in Microsoft's Windows Experience group, visited the Walling household on multiple occasions, figured out what was wrong, and ultimately got the printer to work.

Combien faut-il d'employés de chez Microsoft pour imprimer une page ? Un seul, mais il lui faut plusieurs aller-retour pour faire fonctionner le pilote sous Vista. Ca se voit quand Microsoft se met à l'écologie : sauvez les arbres !