PUBLIC MARKS from srcmax with tags objectif-respect.org & times

The RATP has produced clips featuring passengers, psychologists and staff who explain their problems. Unpleasant incidents, we are told, are usually the result of "a chain of misunderstandings". The transport bosses have also ranked acts of uncivic behaviour and they want passengers to join in an internet debate -- on five set themes no less. The idea is to come up with ideas for improving the transport experience.